Jet Luxury @ The Signature Condo Hotel

Room was filthy. The bedstands, bench, sofa, coffee table and right down to the inside of the kettle. When I complained, they refused to change my room or give me a partial refund. Trying to get someone on the phone was near impossible too. I had to be placed through several departments before getting hold of someone for the complaint. These rooms are often occupied by flight attendants hence I imagine they don't have sufficient time to clean the rooms properly for the fast turnover of the rooms. Never again. Besides, the location is pretty far from the strip.

Rooms were nice, but the company that booked out trip, Jet Luxury is terrible. If you want to stay call the hotel, we had a nightmare where we went to 3 different hotels because they didn't state the address of our hotel. Then when we tried to contact them nobody replied. We were supposed to jave a balcony but we didn't. Otherwise hotel was OK. Rooms had some issues and were kind of dirty in a few spots. Also the elevator was broken most of the weekend which was a huge pain.

It was a bit strange with a third party managing my room; I had house keeping knocking twice, before the 11 am check out with my do not disturb light on. The front desk couldn’t do anything as the cleaners were also third party. Other than that, it really could have been a 5-star experience. New carpet was literally installed during my stay.

We chose the Jet from a well known hotel finding site. This choice was based solely on 3 factors, price, location, appearance of comfort. Allow me to start by saying the Jet was a GREAT fit for our needs and some of the aspects of this review isn't the fault of the hotel or the private owner of the suite we stayed in. First price was amazing, there was apparently an event at the Allegiant Stadium but the room rate was not the typical overly increased rate you might expect so that got our attention. Second was location, we were here for a medical appointment and not for a pleasure stay and it's location was only 10 minutes front he office we were going to. Finally was appearance of comfort, the images on the website while having that professional tweak was for the most part exactly what we found without too many angle adjustments to make how room appear larger than it is. The wears were dated but all in a the room was perfect for our needs. There was some damage to the headboard and the lamp shade that looked as though there was at some point a wild night in this room. The only thing that didn't pass the inspection was what appears to be a coffee stain on the top sheet of the bed and since it wasn't apparent in lower levels it might just have been a stained sheet. The Jetted tub was easy to figure out however there were no instructions given and while that may seem like a silly thing to being up there are many people who have never used one and wouldn't know what to do specifically. The room has a decent small kitchenette with a cook top and provided pots, pans, plates, and cutlery, this would have been a nice way to cut back on dining experiences if our stay had been longer. Now for the draw backs.... The Jet is essentially the privately owned vacation rentals within the MGM Signature so we were staying at the MGM signature only without the provided housekeeping and while we never needed it were assured if we called the number on the sign in the kitchenette our needs would be met. The room included adequate towels and extra pillows and blankets for our 2 night stay however of we'd stayed a week it would NOT have been sufficient and we would have needed to request the services of the owners/service provider and we have no idea how that would have gone. Things that are not the fault of the facility or the room owner is the amount of construction around the area. There are several construction projects going on in the direct vicinity which can make for difficulty navigating around the direct area if you choose this location for the nearby amenities. Parking....... this was a first for me.... its all Valet. It's a gated facility and you enter a guarded gate and go to a valet drop off. The Valets were AMAZING and accommodated my need to have the vehicle readily available every single time. Very pleased with this..... however..... no guests can come and park here at the property they have to park at the MGM and walk over. While this isn't a major deal you should know this because it makes for having guests more difficult than it is at other places.

I hope you come across my review before booking with this company. Jet Luxury apparently is not affiliated with the Signature Hotel. We booked the hotel through their website with another family, and both of us paid extra to secure rooms with a Strip view and requested to be placed on the same floor, hopefully next to each other. Upon arrival, we discovered that we were assigned rooms in different buildings, far away from each other and not on the same floor. When we approached the reception, they informed us that they are part of the Signature Hotel, and we need to contact Jet Luxury. Despite attempting to call them and leaving a message, we received no response, and we were compelled to accept the rooms. Our friends were placed in Building 3 with a Strip view, while we were assigned Building 1 with a parking view. The next morning, when we called again, we were told that our view of the Valara Hotel counted as a Strip view, despite it being a street view and you see parking car .The additional payment made for a Strip view was not refunded. Furthermore, our friends found their room unclean, with a pile of dirty towels in the jacuzzi and a full garbage bin. Upon reporting the issue, the front desk redirected them to Jet Luxury, leading to a delay in room cleaning. They were instructed to vacate the room by 11 am the next day for cleaning, when we arrived at 5pm the cleaning crew only came at 4:40pm and leaving them waiting in our room for an additional 2 hours after a long day out. In our room, the TV was not working, and it was only fixed the following day. Overall, our experience was disappointing, and we have no intention of returning.

Stayed for New Years weekend There was a shooting that occurred in one of the towers, that wasn't communicated to any of the guest who were allowed to freely exit the hotel but were only informed upon exiting they wouldn't be allowed back in four hours, when it was clear the situation was already contained because they were letting regular housekeeping staff into the hotel. Then later same day they stopped letting registered guest use parking specifically for registered guest when we went out for dinner forcing us to park off site and didn't have the decency to provide free shuttle service to hotel from off site parking.

I really want to rate this place 5 stars. Our stay was excellent except for the valet only parking. I'm generally not a fan of valet only parking, but the parking situation turned into a nightmare when they had to close one of their valet garages. We ended up having to park at MGM which is quite a walk if you're just trying to get to your hotel room. Everything else was excellent. So many pools to choose from. We stayed in a 1 bedroom suite that was beautiful with a great view. Having a family of 4, I'm partial to accommodations that include kitchens, and this one didn't disappoint. The utensils and dishes were dirty, but that's normal. Housekeeping can't do it all on their schedules.